Refund policy
ARCHE PRO
Final Sale & Refund Policy
Effective Date: 02-01-2026
At ARCHE PRO, we are committed to delivering professional-grade beauty products with strict hygiene and quality standards. Due to the nature of cosmetic and professional salon supplies, the following policy applies to all purchases made through our website.
Final Sale Policy
All sales are final.
We do not accept returns or exchanges once an order has been processed or shipped.
This policy ensures product safety, sanitation compliance, and quality assurance for all customers.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Cosmetic products
• Lash and brow supplies
• Adhesives, liquids, and chemical solutions
• Professional beauty tools once opened or used
• Sale, promotional, or discounted items
• Gift cards
For hygiene and safety reasons, opened or used products cannot be resold and therefore cannot be returned.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, we will review your claim promptly.
To qualify for review:
• You must contact us within twenty-four (24) hours of confirmed delivery
• Clear photo and/or video evidence must be provided
• Original packaging must be retained
Failure to report within 24 hours constitutes acceptance of the order as delivered.
Approved claims may result in replacement, store credit, or refund at the sole discretion of ARCHE PRO.
Return Authorization (If Approved)
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at archelashpro@gmail.com.
Order Cancellations
Orders may be cancelled before fulfillment begins.
Once an order enters processing or shipment, it cannot be cancelled.
Shipping fees are non-refundable.
Refund Processing
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at archelashpro@gmail.com.
Processing times may vary depending on your financial institution.
Payment Disputes
Customers agree to contact ARCHE PRO directly to resolve any concerns prior to initiating a payment dispute.
We maintain delivery confirmation, communication records, and policy acceptance logs for all transactions.
Professional Use Disclaimer
Products sold by ARCHE PRO are intended for professional use. Customers assume responsibility for proper application, handling, and storage.
ARCHE PRO is not liable for misuse, allergic reactions, or service-related outcomes.
Policy Updates
ARCHE PRO reserves the right to update or modify this policy at any time without prior notice.
Continued use of the website constitutes acceptance of the current policy.
Policy Acceptance
By completing checkout, you acknowledge and agree to this Final Sale & Refund Policy.